Return Policy

This Return Policy applies only to products purchased through the official AutrefoisElf online store. For guaranteed authenticity, please make all purchases directly through our official store.

We warrant our products against defects in materials or workmanship under normal use for a specified period from the original date of retail purchase.

We do not accept returns or exchanges without a valid reason within 14 days. If you have a justified reason, you may request a return or refund within 14 calendar days of your purchase.

To be eligible for a return or refund, your item must meet all of the following conditions:

The product must be in the same physical condition as when purchased, with no damage or signs of use.

All original accessories, free gifts, and packaging must be included.

Additional Terms:

1. Shipping fees, gift wrapping charges, and any applicable taxes (such as VAT or customs duties) are non-refundable.
2. You are responsible for covering the cost of return shipping and assume all risk of loss or damage during transit to us.
3. Refunds will be processed within 4 weeks after we receive and inspect your return.